AAHA Survey
In the latter part of 2005, the American Animal
Hospital Association conducted a survey of client
satifaction among randomly selected AAHA accredited
hostipals.
Our Hospital had the highest return of survey forms
of all the hospitals surveyed in the United States.
We are proud of the results and have enclosed them
below:
1) Were you able to get an appointment as promptly as you would have liked? Response
Percent: 100%->yes, 0%->No.
2) If you answered no, please indicate approximately how many days you had to wait for you appoinment:
Response Percent: 100%->Within one day, 0%->2-3 days, 0%->4-5 days, 0%->more than 5 days.
3) The front desk staff was helpful, courteous and concerned about your pet. Response Percent:
97.7%->Agree Strongly, 2.3%->Agree Somewhat, 0%->Disagree Somewhat, 0%->Disagree Strongly.
4) The front desk staff was efficient, professional, and knowledgeable about hospital services
and procedures. Response Percent: 93.2%->Agree Strongly, 6.8%->Agree Somewhat,
0%->Disagree Somewhat, 0%->Disagree Strongly.
5) How much time did you spend in the waiting room? Response Percent: 56.8%->0-5 minutes, 34.1%->6-10 minutes,
6.8%->11-15 minutes, 2.3%->More than 15 minutes, 0%->More than 30 minutes.
6) How satisfied were you with the amount of time you spent in the waiting room? Response Percent:
95.5%->Completely Satisified, 4.5%->Somewhat Satisfied, 0%->Disagree Somewhat, 0%->Disagree Strongly.
7) How much time did you spend waiting in the exam room before the veterinarian came in?
Response Percent: 55%->0-5 minutes, 37.5%->6-10 minutes, 7.5%->11-15 minutes, 0%->More than 15 minutes,
0%->More than 30 minutes.
8) How satisfied were you with the amount of time you spent waiting in the exam room before the
veterinian came in? Response Percent: 74.4%->Completely Satisfied, 20.5%->Somewhat Satisfied, 5.1%->
Somewhat Dissatisfied, 0%->Completely Dissatisfied.
9) The facility was clean, attractive and odor-free. Response Percent: 100%->Agree Strongly, 0%->Agree Somewhat
, 0%->Disagree Somewhat, 0%->Disagree Strongly.
10) During your visit, did you see a technician/assistant? Response Percent: 95.5%->Yes, 2.3%->No,
2.3%->Don't Know.
11) The technician/assistant was knowledgeable, helpful and careful with you pet. Response Percent:
97.6%->Agree Strongly, 2.4%->Agree Somewhat, 0%->Disagree Somewhat, 0%->Disagree Strongly.
12) The veterinarian was compassionate, courteous and listened to your concerns. Response Percent:
94.9%->Agree Strongly, 5.1%->Agree Somewhat, 0%->Disagree Somewhat, 0%->Disagree Strongly.
13) The Veterinarian explained things clearly, completely and spent a sufficient amount of time with
you discussing your pet's condition. Response Percent: 95.1%->Agree Strongly, 4.9%->Agree Somewhat
, 0%->Disagree Somewhat, 0%->Disagree Strongly.
14) Approximately how much did you spend on this visit? Response Percent: 25%->less than $50, 36.4%->
$50-$99, 18.2%->$100-$149, 9.1%->$150-$249, 6.8%->$250-$499, 2.3%->$500-$999, 0%->$1,000 or greater, 2.3%->Don't know.
15) How satisfied were you with the value/quality of care received for the dollar amount spent on this
visit: Response Percent: 77.3%->Completely Satisfied, 22.7%->Somewhat Satisfied, 0%->Somewhat Dissatisfied,
0%->Completely Dissatisfied.
16) Thinking about your entire experience on this visit, how would you rate it? Responce Percent:
90.5%->Excellent, 9.5%->Good, 0%->Fair, 0%->Poor.
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Our
hours are:
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Monday:
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7:30am
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-
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6pm
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Tuesday:
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7:30am
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-
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6pm
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Wednesday:
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7:30am
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-
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6pm
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Thursday:
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7:30am
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-
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6pm
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Friday:
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7:30am
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-
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6pm
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Saturday:
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8:00am
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-
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noon
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Sunday:
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closed
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EMERGENCY SERVICE PROVIDED BY NORTH IDAHO PET EMERGENCY
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772-3288
Dr. Bodkin and Robert in a Dental
Justin and Fiona
Donna at her desk
Debby and Sam
Donna and Debby after work
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